BTPro Frequently Asked Questions

On the login page, tap "Forgot password?" and enter your registered mobile number or email. A reset code or link will be sent to you. Follow the instructions in that message to create a new password. If you no longer have access to the registered contact detail, reach out to the support team via live chat for manual account recovery.

Yes. Contact the BTPro support team via live chat with your account details and a valid identity verification. Changing contact details on an active account requires verification to protect your account security. The process is usually completed quickly during a live chat session.

No. BTPro allows only one account per person. Attempting to create or operate multiple accounts from the same device, mobile number, or identity may result in both accounts being reviewed and suspended. If you have any issues with your existing account, the support team can help resolve them — there is no need to create a second account.

A locked account is usually the result of multiple failed login attempts, a security flag, or a verification requirement. Contact the BTPro support team through live chat — available 24/7 — and they can verify your identity and restore access. Do not attempt to create a new account while an existing one is under review.

Visit the Register page, fill in your mobile number or email address, choose a password, and complete any required verification step. Registration is free and normally takes under two minutes. Once done, you can log in immediately and start exploring the full platform.

You must be at least 18 years old to register and use BTPro. The platform is strictly for adults. If age verification is requested at any point, you will need to provide valid documentation. Accounts found to belong to underage users will be closed and any funds returned in accordance with the platform's terms.

Verification requirements vary depending on your account activity. You can typically browse the platform and make small deposits without immediate verification. However, certain withdrawal thresholds or account actions may trigger a verification request. When this happens, you will be guided through the process in your account dashboard.

BTPro supports deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and mobile wallets. The available options are displayed in your account's deposit section. Minimum and maximum transaction amounts vary by method.

Deposits via JazzCash and Easypaisa are typically processed quickly — most reflect in your BTPro balance within a few minutes. In rare cases, network delays on the payment provider's end may add a short wait. If your deposit has not appeared after 30 minutes, contact the support team with your transaction reference number and they will investigate promptly.

Log in to your account and go to the withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — and enter the amount you wish to withdraw. The processing time depends on the method chosen and is displayed before you confirm. Make sure any active bonus wagering requirements are met before submitting a withdrawal request, as unmet requirements may hold funds.

BTPro does not charge its own fees on standard deposits and withdrawals. However, your payment provider — such as JazzCash, Easypaisa, or your bank — may apply their own transaction charges depending on the type of transfer. Check with your provider if you are unsure. Any applicable fees are clearly shown before you confirm a transaction inside your account.

First, try refreshing your account page or logging out and back in. If the balance still has not updated after 30 minutes, contact the BTPro support team via live chat. Have your transaction reference number, deposit amount, date, and the payment method you used ready — this helps the team trace the transaction quickly and get your balance corrected.

New BTPro members can access welcome bonuses after completing registration and making their first deposit. The exact offer — including the bonus amount, minimum deposit, and wagering requirements — is shown on the promotions page inside your account. Bonus availability and amounts can change, so always check the current terms at the time you register.

A wagering requirement means you need to bet your bonus amount (or bonus plus deposit, depending on the offer) a set number of times before you can withdraw winnings derived from that bonus. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in qualifying bets before withdrawing. The specific multiplier and eligible games are stated in each bonus's terms.

Yes, most bonuses have an expiry date — typically between 7 and 30 days from the day they are activated, depending on the specific offer. If the wagering requirement is not completed within that window, the bonus and any winnings from it will be removed from your account. The remaining time on your active bonuses is displayed in the promotions section of your account dashboard.

Yes. BTPro runs seasonal promotions timed around major cricket events including the Pakistan Super League (PSL), T20 internationals, and other big tournaments. These can include enhanced odds, deposit bonuses, free bets, and prize draws. Keep an eye on the promotions section of your account during cricket season to make sure you do not miss any active offers.

BTPro's Casino section offers a wide range of slots, table games including blackjack and roulette, and other popular casino titles. The Live Casino features real dealers streaming in real time, covering live blackjack, live roulette, live baccarat, and various game show-style titles. All games are accessible through a single BTPro login with your PKR balance.

Most live casino tables run 24 hours a day, seven days a week. Peak hours — which typically align with Pakistan evening and night time — tend to have the most table options and the busiest rooms. Some specialist or high-limit tables may have scheduled operating hours, which are shown directly on the table lobby when you are logged in.

Fish games are casual arcade-style shooting games where you aim at fish and other sea creatures moving across the screen. Different fish carry different point or coin values. You bet an amount per shot, and the coins you collect translate into real PKR winnings credited to your account. They are easy to pick up, work well on mobile, and are popular for quick gaming sessions.

The Sports section covers a broad range of markets. Cricket — including Pakistan Super League, T20 internationals, Test matches, and other domestic and international fixtures — is the primary focus for Pakistan players. Football, Esports, and other popular sports are also available. Bet types include match winner, over/under, top batsman/bowler, and live in-play markets during active matches.

Yes. BTPro offers live in-play betting on cricket matches, meaning you can place bets after the game has started and odds update in real time based on what is happening on the field. This is especially popular during PSL matches, T20 games, and international bilateral series involving the Pakistan national team. Live betting requires a logged-in account with an available PKR balance.

Winnings are calculated by multiplying your stake by the odds at the time the bet was placed. Once the event settles — typically within minutes of the match ending or the market being resolved — your winnings are credited directly to your PKR balance. You can then use those funds for further bets or withdraw them to JazzCash, Easypaisa, Raast, or your bank account.

Visit the Download page for full instructions and the direct download link for Android and iOS. The app is not hosted on the Google Play Store or Apple App Store, so you will need to follow the steps on the download page to install it. The process is straightforward and usually takes under a minute on a standard mobile connection.

Yes. Only download the BTPro app from the official Download page on this website. The app is the same platform as the browser version, uses the same SSL encryption, and does not collect any additional data beyond what is needed to operate your account. Avoid downloading any version of the app from third-party or unofficial sources.

Yes. Every payment method available on the desktop and mobile browser version — including JazzCash, Easypaisa, Raast, bank transfer, and cards — is also available through the BTPro app. Your account and balance are identical across all versions of the platform since they all connect to the same account.

BTPro encourages all players to set personal budgets and stick to them. You can request a deposit limit or spending cap by contacting the support team via live chat. Setting a limit is entirely voluntary and designed to help you manage your play within your own budget. Visit the Responsible Gaming page for full details on the tools available.

Yes. If you feel you need time away from gaming, contact the BTPro support team and request a cooling-off period or temporary account suspension. This is a self-management tool and the team will action it without judgement. Taking breaks is a healthy part of responsible gaming and is encouraged whenever you feel you need to step back.

BTPro is strictly an 18+ platform. All users must be at least 18 years of age to register, deposit, or play. If you are a parent or guardian and are concerned about underage access, we strongly recommend using parental control software on shared devices to prevent minors from accessing online gaming platforms. See our Responsible Gaming page for more guidance.