Your privacy matters at BTPro. This policy explains exactly what personal data we collect when you register and play, why we need it, how it is stored and protected, and what rights you have over your own information. We have written this in plain language so there is no ambiguity.
Six core principles that shape how BTPro handles your personal data every single day.
We only collect the data that is genuinely needed to run your account and process transactions. We do not collect information speculatively or for purposes beyond what is described in this policy.
Personal data and payment information are stored using industry-standard encryption. Access is restricted to authorised personnel only, and access logs are maintained and reviewed regularly.
BTPro does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose. Your data stays within our operational ecosystem.
You can request a copy of your data, ask us to correct inaccuracies, or request account closure at any time. We process these requests promptly through our support team.
When we share data with third parties — such as payment processors like JazzCash, Easypaisa, and Raast — it is strictly for the purpose of completing your transaction. Nothing more.
We do not keep your data indefinitely. Retention periods are tied to operational need. When data is no longer required, it is securely deleted from our systems.
BTPro ("we", "us", "the Platform") operates the online gaming platform at btpro.fun, offering casino games, live casino, sports betting covering cricket and PSL, bingo, and fish games to players in Pakistan. In order to operate these services, we collect and process certain personal data from our users.
This Privacy Policy describes what data we collect, the reasons we collect it, how it is stored and used, who we may share it with, how long we keep it, and what rights you have in relation to your personal information. We have written this in straightforward language — there is no small print designed to hide anything.
This policy applies alongside our Terms and Conditions and our Responsible Gaming guidelines, both of which form part of your agreement with BTPro. If anything in this policy is unclear, please contact our support team.
We collect personal data through two routes: information you provide directly, and information generated automatically through your use of the platform.
Information you provide directly:
Information generated automatically:
We do not collect sensitive categories of personal data such as health information, political views, or biometric data unless this is specifically required as part of a verification process — in which case we will explain clearly why it is needed before you submit anything.
Every piece of data we collect has a defined purpose. We do not collect information on the off-chance it might be useful later.
| Data Type | Purpose |
|---|---|
| Registration details | Creating and managing your account, age verification, and customer support |
| Payment information | Processing deposits and withdrawals in PKR through supported methods |
| Identity documents | Account security checks and verification when required |
| Device and session data | Platform security, fraud detection, and improving platform performance |
| Game and transaction history | Displaying your account activity, resolving disputes, and responsible gaming monitoring |
| Support communications | Resolving your queries and maintaining a record for quality assurance |
| Cookie data | Keeping you logged in, remembering preferences, and measuring platform usage |
We process your data on the basis of contract performance — meaning we need it to deliver the service you have signed up for. In some cases, such as fraud prevention and security monitoring, processing is based on our legitimate interest in protecting the platform and all users on it.
BTPro does not sell your personal information to anyone. We do not share it with advertisers, data brokers, or marketing companies. The only circumstances in which we share your data with external parties are the following:
All third parties with whom we share your data are required to use it only for the specific purpose for which it was shared and to handle it in accordance with appropriate data protection standards.
All transactions on BTPro are conducted in Pakistani rupees (PKR). We support deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other approved mobile wallets. When you initiate a transaction, you share payment credentials directly with BTPro and/or the relevant payment gateway.
Full card numbers and sensitive authentication data are not stored on BTPro servers after a transaction is completed. We retain only the information needed to identify the payment method for future transactions and to process your withdrawal back to the same source — this is a standard fraud-prevention measure. Your JazzCash number, Easypaisa account reference, or Raast ID may be stored in your account record for this purpose.
BTPro uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and enable us to understand how the platform is being used.
We use the following categories of cookies:
Most browsers allow you to control cookie behaviour through their settings. Blocking or deleting cookies may affect certain platform features such as staying logged in or saving your preferences. We do not use cookies to track your activity outside of the BTPro platform.
Data security is not an afterthought at BTPro — it is built into how the platform operates. We implement a layered approach to security that includes both technical controls and operational procedures.
Despite these measures, no online system can guarantee absolute security. If you believe your BTPro account has been compromised, contact our support team immediately and change your password from a secure device. You are also responsible for keeping your login credentials confidential — do not share your username or password with anyone.
We hold your personal data for as long as your account is active and for a reasonable period afterwards to allow for the resolution of any disputes, to comply with our record-keeping obligations, or to address any security or fraud matters that may arise after account closure.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you individually.
You have meaningful rights over your personal data. Below is a summary of those rights and what each one means in practice on BTPro.
Request a copy of the personal data BTPro holds about you at any time.
Ask us to correct any inaccurate or outdated personal information on your account.
Request deletion of your personal data. We will action this subject to any legal retention requirements.
Object to certain types of processing, such as use of your data for platform analytics.
Receive your personal data in a structured, commonly used format where technically feasible.
Ask us to temporarily restrict processing of your data while a dispute or correction request is under review.
To exercise any of these rights, contact our support team with your account details and a clear description of your request. We will respond promptly. We may need to verify your identity before actioning a data request, to ensure we do not disclose or alter information incorrectly.
BTPro is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires you to confirm your date of birth, and we reserve the right to request age verification at any stage.
If we discover that an account belongs to a person under 18, the account will be closed immediately and any personal data associated with it will be deleted. If you believe a minor has registered on the platform, please notify our support team so that we can investigate and take appropriate action quickly.
Parents and guardians are encouraged to use device-level parental controls and to be aware of the gaming platforms that are accessible on shared or family devices.
BTPro may update this Privacy Policy from time to time to reflect changes to the platform, new payment methods, updated security practices, or changes in applicable data protection standards. When we make material changes, we will post a notice on the platform and update the "last updated" date at the top of this page.
We recommend reviewing this policy periodically. Continued use of the BTPro platform after an update to this policy constitutes your acknowledgement of the updated version. If you have concerns about any change, you are always welcome to contact our support team before continuing to use the platform.
If you have any questions or concerns about this Privacy Policy, how your data is handled, or if you wish to exercise any of your data rights, please reach out to our support team. You can use the live chat function within the platform for faster responses, or contact us by email — our address is displayed in the footer of this page.
When contacting us about a data or privacy matter, please include your account ID and a clear description of your request. This helps us route your query to the right team and respond as quickly as possible. All privacy-related requests are handled with priority and confidentiality.